FAQ

Green Deal FAQs

WHY IS THE GREEN DEAL AND ECO NEEDED?
At a local level, the Green Deal will enable many households and businesses to improve the energy efficiency of their properties so less energy is consumed and less money is wasted. The key focus of the new energy company obligation – or “ECO” will be on those householders who cannot achieve significant energy savings without an additional or different measure of support. For example, this includes vulnerable and low-income households and those living in harder to treat properties, such as solid walled properties. A quarter of the UK´s carbon emissions come from the energy used in homes and a similar amount comes from our businesses, industry and workplaces. At a national level, the UK needs to become more energy efficient to reduce its greenhouse gas emissions, which risk dangerous climate change. The Climate Change Act 2008 legislated for a reduction in our carbon emissions and set legally-binding carbon budgets across all sectors of the UK economy -including our homes and communities, and our workplaces. Most of the existing properties were never designed to meet modern building standards and, therefore, are badly insulated; inadequately draught proofed and are leaking energy. Each property that is improved helps to save energy. This helps to save on utilities and on carbon, helping the environment and to help meet the various international treaty targets that have been set over the years.
HOW WILL YOU KNOW IF AN INSTALLER AND THE MEASURES INSTALLED ARE GREEN DEAL AUTHORISED AND HOW CAN YOU TRUST THE STANDARDS OF WORK?
Only authorised installers will be able to identify themselves as ´Green Deal Installers´ and use the Green Deal Quality Mark. Authorised installers will be certified under the relevant certification scheme for their trade. Trade certification schemes will be accredited by UKAS to have met the Green Deal standard, which is being developed by the British Standards Institute in consultation with industry stakeholders. It is envisaged that the standard of installation will be appropriately guaranteed. The measures themselves will need to have passed certain performance tests and be certified as meeting minimum standards before they can be supplied and installed under the Green Deal.
Do you offer loft boarding while I am have my loft insualated
yes we can quite for a boarded up loft and electrical lighting
WHAT HAPPENS IF SOMETHING GOES WRONG?
The Green Deal Provider will always be the first point of contact to resolve any problems with a customer´s Green Deal. They will seek to resolve the matter, through their authorised sub-contractors, and, where requested by the customer, through an Independent Conciliation Service. If the matter cannot be resolved to the customer´s satisfaction, the matter can be referred to the Energy Ombudsman Service, or the Financial Ombudsman Service, dependent on the issue in dispute.
WHO TAKES OUT THE GREEN DEAL – THE LANDLORD OR THE TENANT?
It could be either. However, tenants will not be able to attach a Green Deal to a rental property without the consent of their landlord. In reverse, the landlord will need to gain the consent of a sitting tenant in order to attach the Green Deal charge to their electricity bill. We imagine that landlords will take advantage of void periods to take out the Green Deal (when they tend to undertake their normal cycles of improvement).
WHAT IS THE GREEN DEAL ASSESSMENT PROCESS? DOMESTIC SECTOR
The assessment for the domestic sector will be in two parts. Assessment of the fabric of the building resulting in an improved Energy Performance Certificate (EPC) Occupancy assessment to take into account additional information about the way the current householder(s) uses the property.
NON-DOMESTIC SECTOR
The assessment method for non-domestic buildings will build upon the existing SBEM methodology for producing an EPC, taking into account the way the existing occupants use the building to produce estimated energy savings and recommendations.
WHAT ARE THE REQUIREMENTS TO BE A QUALIFIED, AUTHORISED ADVISOR?
A qualified, authorised Green Deal Advisor is any individual who: Meets the requirements to be set out in both the National Occupational Standards (NOS) for Green Deal Advisors; Is employed by an organisation that has been certified by the appointed accreditation body against the relevant Green Deal Scheme Standard, has signed the Code of Practice, and appears on the Green Deal register.