The Green Deal
Our accredited advisors will be able to give you impartial advice as to how to improve the energy efficiency of your home. We will be able to help you apply for the Green Deal when the application process begins and guide you through all the steps from choosing the right improvements, having the work done at no upfront cost to registering the improvements with your energy provider
Green Deal Golden Rule: Under the UK Green Deal for Homes and Green Deal for Business – all instalments will have to meet a single key principle: The expected savings must be greater than the cost of work being done – this is known as the “Green Deal Golden Rule”
Consumer protection will be vital to underpin the success of the Green Deal and will be built into every stage of the customer journey. In the event something goes wrong for the customer, clear and accessible mechanisms to enable redress will be vital.
Consumers are protected throughout the Green Deal customer journey through:
- An impartial advice line and website;
- Safeguards on the selling of the Green Deal;
- An objective assessment from an authorised assessor;
- Existing legislation governing miss-selling, unfair trading practices and consumer credit agreements;
- The requirement for the improver to obtain the necessary consents;
- Authorised installers meeting high standards;
- Clear obligations on Green Deal participants to work within a robust Code of Practice;
- Clear confirmation procedures before the Green Deal charge can start to be collected;
- Collection of the charge through the electricity bill, which is regulated by Ofgem;
- Clear processes to follow when a property changes hands, to ensure people know about the Green Deal before they move in; and
Independent and impartial advice about the Green Deal can be obtained on 0300 123 1234 or at www.gov.uk/greendeal
Where Green Deal Participants are intending materials for use just in Scotland they must indicate that advice is available from the Home Energy Scotland advice centre network on 0808 808 2282 or at www.greenerscotland.org
If you are interested in the Green Deal, please click below to complete a free assessement.
WHERE CAN CUSTOMERS GO TO RECEIVE IMPARTIAL ADVICE?
The advice line and website will provide information about the Green Deal, including how the Green Deal finance mechanism works through electricity billing, authorised assessors and installers by area, and how liability under Green Deal Plans transfers to subsequent bill payers.
HOW WILL I KNOW THE ASSESSMENT IS IMPARTIAL?
The assessment of the property will be carried out using a standard methodology, stored and independently quality assured. In addition, the Code of Practice will set out the requirements placed on assessors, to ensure that, whatever the employment route for the assessor, the assessment and advice provided must be impartial. Sanctions will apply in the event that these requirements are not complied with.
HOW ARE PEOPLE PROTECTED FROM MIS SELLING IN THE GREEN DEAL?
Existing regulations already protect consumers from unfair sales practices and provide safeguards where distance and doorstep selling is involved. More detail can be found about these existing regulations on the BIS website:
Terms of contracts
The Consumer Credit Act 1974 also provides safeguards for people entering into consumer credit arrangements. Further information can be the DirectGov website
Green Deal assessor, installer and provider details will be held on a central register so consumers will be able to check that they are legitimately using the Green Deal logo and abiding by the Code of Practice.
Consumers will be able to have confidence in the energy saving assessments because these, which will be based on standardised methodology which will produce an energy savings estimate, will be underpinned by a robust qualification and authorisation framework for Green Deal Assessors; and a robust redress process should anything go wrong.
HOW WILL YOU PROVE THAT CONSENT TO THE GREEN DEAL HAS BEEN PROVIDED?
In signing up to a Green Deal Plan the customer will need to ensure they have the appropriate consents in place for the charge and for installation of the agreed measures. This will include consent from the current energy bill payer and the owner of the property.
Requiring that proof of the appropriate consents is provided to the Green Deal Provider protects property owners and current energy bill payers as well as future owners.
HOW WILL YOU KNOW IF AN INSTALLER AND THE MEASURES INSTALLED ARE GREEN DEAL AUTHORISED AND HOW CAN YOU TRUST THE STANDARDS OF WORK?
Only authorised installers will be able to identify themselves as ‘Green Deal Installers’ and use the Green Deal Quality Mark. Authorised installers will be certified under the relevant certification scheme for their trade. Trade certification schemes will be accredited by UKAS to have met the Green Deal standard, which is being developed by the British Standards Institute in consultation with industry stakeholders. It is envisaged that the standard of installation will be appropriately guaranteed. The measures themselves will need to have passed certain performance tests and be certified as meeting minimum standards before they can be supplied and installed under the Green Deal.
WHEN WILL I HAVE TO START PAYMENTS ON MY GREEN DEAL?
The Green Deal Provider will inform the customer’s electricity company about their Green Deal Plan, so the Plan instalments can start to be collected through their electricity bill. The energy supplier will then write to the new Green Deal Plan customer confirming the Plan details and notifying them of when they will start to collect Plan instalments through the electricity bill. Customers will be free to continue paying their electricity bill via the same method and frequency as before they entered into a Green Deal plan.
WHAT HAPPENS IF SOMETHING GOES WRONG?
The Green Deal Provider will always be the first point of contact to resolve any problems with a customer’s Green Deal. They will seek to resolve the matter, through their authorised sub-contractors, and, where requested by the customer, through an Independent Conciliation Service. If the matter cannot be resolved to the customer’s satisfaction, the matter can be referred to the Energy Ombudsman Service, or the Financial Ombudsman Service, dependent on the issue in dispute.
WHAT HAPPENS IF PEOPLE HAVE DIFFICULTY PAYING THEIR ELECTRICITY BILL WHEN A GREEN DEAL CHARGE IS ADDED?
The Green Deal is designed so that the estimated energy bill savings should not be less than the Green Deal Plan instalments, so there should be no reason for people to fall into arrears because of the Green Deal. In addition, consumers are already protected through obligations on energy companies to treat people fairly when they fall into arrears and these will extend to Green Deal payments.